Last Updated: 03-12-2024

At NoCable.live, we strive to provide our customers with the highest quality IPTV service. Please review our refund policy below to understand your rights and our obligations regarding refunds and cancellations. By subscribing to our services, you agree to this policy.

1. Refund Eligibility

Due to the nature of our IPTV services, we generally do not offer refunds once a subscription has been activated. However, refunds may be granted in the following cases:

  • Technical Issues: If you experience consistent technical issues that prevent you from using the service, and we are unable to resolve them within a reasonable time, you may be eligible for a partial refund.
  • Service Not Delivered: If you have purchased a service, but it has not been delivered or activated, you may be eligible for a full refund.

Refunds will not be issued for the following:

  • Personal reasons or change of mind after the service has been activated.
  • Incompatibility with your device if our service requirements were not met.
  • Interruption of service due to scheduled maintenance or unforeseen technical issues.

2. Refund Process

To request a refund, please contact our customer support team at [support@NoCable.live] with the following information:

  • Your name and contact information.
  • Details of your subscription (plan name, start date, etc.).
  • A description of the issue you are experiencing, along with any relevant screenshots or error messages.

Our support team will review your request and respond within 3-5 business days. If approved, refunds will be processed to the original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.

3. Cancellation Policy

You can cancel your subscription at any time by contacting our support team at [support@NoCable.live]. Please note:

  • Cancellations will take effect at the end of your current billing period.
  • You will retain access to the service until the end of the paid period, after which the service will be terminated.
  • No partial refunds will be issued for unused portions of the subscription period.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • One-time fees for account setup or special services.
  • Payments made using prepaid cards or vouchers.
  • Promotional offers, including free trials and discounted plans, are non-refundable.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. You are encouraged to review this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

NoCable.live Support Team
Email: [support@NoCable.live]
Website: [www.NoCable.live]